Complaint Management Approach

We believe that customer complaints are critical for the continuity of the relationship with the customers and for determining the problem areas.

Yapı Kredi Bank employees;

• Consider each complaint as a gift and an opportunity for improvement.
• Recognize that clients have the right to voice their complaints.
• Make sure that all customer complaints are answered.
• Deal with each complaint objectively, putting themselves in the customers’ shoes as well.
• Knows and acts in line with the banks policies and committments regarding customer complaints.